After sales servicefaygounion2021-11-05T14:18:02+08:00
After sales service
Our sale managers are 24 hours online and give customers most quick reply. If you need any information about our products, please don’t hesitate to contact us
Patents and certificate
Faygo Plast has 13 national patents, including 8 invention patents. We keep improving our products and provide newest technology for our customer. Our product have CE and ISO certificate
Our machines will adopt international brand electric components. All machines will be tested before shipment. Trade insurance is available in Faygo Plast.
1.Your company is a trading company or a direct factory?
We are a direct factory located in Zhangjiagang City. Very close to Shanghai and Wuxi (airport and train provided). If you arrive in Shanghai or Wuxi, we can pick you up to visit our factory.
2.If we buy your machine, what is your guarantee or guarantee of quality?
We provide you with high-quality machines with 1-year warranty and lifetime technical support.
3.How to ensure the safety of your funds and deliver on time?
1/Through Alibaba’s letter guarantee service, it will ensure on-time delivery and the quality of the equipment to be purchased.
2/Through the letter of credit, you can easily lock the delivery time.
3/After visiting the factory, you can ensure the authenticity of our bank account.
4.How to ensure the quality of the FAYGOUNION machinery!
1/In order to ensure the accuracy of each part, we are equipped with various professional processing equipment, and we have accumulated professional processing methods in the past few years.
2/Each component before assembly needs to be strictly controlled by inspectors.
3/After all equipment is completed, we will connect all machines and run the entire production line for at least 12 hours to ensure the stable operation of the customer’s factory.
After Sales Service
1.Installation, debug We will arrange seasoned technician for debug and test production at the same time make the equipment reach the rated producing capacity of the line.
Our company offer technology training to customer. The content of training is structure and maintenance of equipment, control and operation of equipment. After training, the technician of buyer could master the operation and maintenance, could adjust the process and treat different failures.
3.the Standard service
1’We can send you the video of the running machine.
2’You are welcome to come to visit our factory,and see the machine running.
4.We can design the machines according your requirements,at the same time we will give you our professional suggestion,as you know,we have been in this industry for 22 years.
5.well-trained & experienced staff are to answer all your inquiries in English and Chinese
6 .12 Months guarantee and life-long technical support.
7.Your business relationship with us will be confidential to any third party.
8. Good after-sale service offered, please get back to us if you got any questions